Front Office Supervisor

Hotel Golden Hill

স্থানঃ Cox's Bazar আবেদনের শেষ তারিখঃ Jan 27th 21

পোস্ট করা হয়েছেঃ 2020-12-28T00:00:00+06:00

আবেদনের শেষ তারিখঃ 2021-01-27T00:00:00+06:00

বেতনঃ

কাজের ধরনঃ Full-time

নিয়োগ দেয়া হবে

1 জন

যোগ্যতা

  • Bachelor degree in any discipline

দায়িত্ব

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests' requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Promote all resort amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from resort guestbook and online reviews and suggest ways to improve ratings
  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other resort departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the resort.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the resort's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • To be aware of all front office procedures and assist with reception duties when required.

আবশ্যক

  • Bachelor degree in any discipline
  • At least 4 year(s)


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